TelSmart - Interruptions on mobile network in Belgium – Incident details

All systems operational

Show current status

Interruptions on mobile network in Belgium

Resolved4 hours 50 minutes

Affected

Mobile Telephony

Operational from 2:00 PM to 6:50 PM

Calls

Operational from 2:00 PM to 6:50 PM

Data

Operational from 2:00 PM to 6:50 PM

  • ResolvedUTC

    Flexy SIM services are restored.

  • MonitoringUTC

    Flexy SIM services are restored.

    The issue remains under close monitoring and investigation.

  • InvestigatingUTC

    We are currently facing a critical incident on our mobile network impacting Flexy SIM card services (calling, sms, data). We are actively working with BASE/Telenet to resolve the issue. Fixed phone and VoIP calls remain unaffected.

    Thank you for your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.