TelSmart - Disruption Calls – Incident details

All systems operational

Disruption Calls

Resolved
Degraded performance
Started over 1 year agoLasted about 7 hours

Affected

Internet

Operational from 8:33 AM to 3:47 PM

Telephony

Degraded performance from 8:33 AM to 3:47 PM

Outbound calls

Degraded performance from 8:33 AM to 3:47 PM

Inbound calls

Degraded performance from 8:33 AM to 3:47 PM

Platform

Operational from 8:33 AM to 3:47 PM

MyTelSmart

Operational from 8:33 AM to 3:47 PM

Updates
  • Resolved
    UTC
    Resolved

    We’re happy to inform you that the latest version of Flexy Desktop (v1.6.2) is now officially available in both the Apple App Store (macOS) and for Windows users.

    After updating, users will regain full calling functionality via Flexy Desktop. Please note that status lights remain temporarily unavailable, but all other features should work as expected.

    We appreciate your patience during the recent disruption and remain at your service for any further questions or support needs.

  • Update
    UTC
    Update

    Flexy Desktop version 1.6.2 is now available in the Apple App Store for Mac users. For Windows users, the update is still pending and is expected to be available shortly.

    After updating to version 1.6.2, users will regain full calling functionality via Flexy Desktop. Please note that status lights remain temporarily unavailable.

  • Update
    UTC
    Update

    A new version of the Flexy Desktop app is currently under review in the app stores. For Windows users, the updated app is expected to be available by the end of today. For Mac users, the update will follow on Monday.

    Once the app is updated, users will regain calling functionality. However, status lights will remain non-functional for now.

  • Monitoring
    UTC
    Monitoring

    We have been experiencing a disruption in our telephony systems earlier today.

    At this time, all services have been restored, with the exception of Flexy Desktop.

    • Calling via landline, mobile, and Flexy Mobile is now fully operational.

    • Busy Lamp Fields will recover automatically within 1 hour.

    • Flexy Desktop is offline , a new version of the application will be made available in the app stores shortly.

    We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Please rest assured that our team is working hard to fully resolve the issue as soon as possible.

    If you have any questions or require further assistance, feel free to reach out to our support team.

  • Update
    UTC
    Update

    Dear customer,

    We would like to inform you that the issues with incoming calls should now be resolved. However, Flexy Desktop is currently disabled, and we are still investigating this matter further.

    Thank you for your understanding and patience.

    Best regards,

    TelSmart support

  • Identified
    UTC
    Identified

    We would like to inform you that there are currently disruptions with calls. We are working hard to resolve the issue and will keep you updated on the progress.