TelSmart - Disturbance in incoming calls – Incident details

All systems operational

Disturbance in incoming calls

Resolved
Partial outage
Started over 1 year agoLasted about 2 hours

Affected

Internet

Operational from 9:06 AM to 10:50 AM

Telephony

Degraded performance from 9:06 AM to 9:52 AM, Operational from 9:06 AM to 10:50 AM

Outbound calls

Operational from 9:06 AM to 10:50 AM

Inbound calls

Degraded performance from 9:06 AM to 9:52 AM, Operational from 9:52 AM to 10:50 AM

Platform

Operational from 9:06 AM to 10:50 AM

MyTelSmart

Operational from 9:06 AM to 10:50 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Dear Customers,

    We are pleased to inform you that the issue has been resolved. Our team is actively monitoring the situation to ensure everything remains stable.

    Thank you for your patience and understanding.

    Best regards,

    TelSmart

  • Identified
    UTC
    Identified

    We are currently working with our partners at Colt to resolve ongoing issues related to incoming calls. Our teams are actively engaged to restore full functionality as soon as possible.