TelSmart - Busy lamp fields - Temporary functionality disruption – Incident details

All systems operational

Busy lamp fields - Temporary functionality disruption

Resolved
Operational
Started over 1 year agoLasted less than a minute

Affected

Internet

Operational from 3:08 PM to 3:08 PM

Telephony

Operational from 3:08 PM to 3:08 PM

Outbound calls

Operational from 3:08 PM to 3:08 PM

Busy Lamp Fields

Operational from 3:08 PM to 3:08 PM

Inbound calls

Operational from 3:08 PM to 3:08 PM

Platform

Operational from 3:08 PM to 3:08 PM

Updates
  • Resolved
    UTC
    Resolved

    We are currently experiencing a temporary disruption in the BLF (Busy Lamp Field) functionality within our VoIP solution. This means it’s currently not possible to see whether colleagues are on a call or available (for example, via status lights on desk phones or in our Flexy Desktop and Flexy Mobile).

    The issue is due to a required update to a system managed by an external partner.

    Important: All other features are working as expected and remain unaffected. Our users can call internally or externally. You can still transfer calls to colleagues without any issues — only the visual availability/status indicators are impacted.

    We are working closely with our partner to resolve this as soon as possible and will keep you updated.

    Thank you for your understanding & patience.