TelSmart - Ringbacktone on mobile calls – Incident details

All systems operational

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Ringbacktone on mobile calls

ResolvedDegraded performance165 hours 58 minutes

Affected

Internet

Operational from 10:00 AM to 7:58 AM

  • ResolvedUTC

    This incident has been resolved.
    If you encounter an other issue please contact TelSmart Suppprt.
    phone & whatsapp: 02 888 33 01 or support@telsmart.eu

  • MonitoringUTC

    Dear Customer,
    tonight we will perform an update to our system to resolve the ringback tone issue.

  • IdentifiedUTC

    We’re aware of an issue with the ringback tone on mobile calls. Our engineers are actively working on resolving this as quickly as possible. Calls are still going through, but the tone you normally hear before the other party picks up may not play correctly.

    We’ll provide an update as soon as this is fully resolved. Thank you for your patience and understanding.