TelSmart - 4G/5G Connectivity – Incident details

All systems operational

4G/5G Connectivity

Resolved
Degraded performance
Started 7 days agoLasted about 3 hours

Affected

Internet

Operational from 11:45 AM to 2:17 PM

Telephony

Operational from 11:45 AM to 2:17 PM

Outbound calls

Operational from 11:45 AM to 2:17 PM

Busy Lamp Fields

Operational from 11:45 AM to 2:17 PM

Inbound calls

Operational from 11:45 AM to 2:17 PM

Platform

Operational from 11:45 AM to 2:17 PM

Updates
  • Resolved
    UTC
    Resolved

    his incident has been resolved. If the issue persists, please reboot your phone and let us know if it continues.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are receiving reports of disrupted 4G/5G connectivity. Not all customers are affected; impact currently appears limited to a subset of our connections. Our team is actively investigating the cause.