TelSmart - Text to Speech in MyTelSmart – Incident details

All systems operational

Show current status

Text to Speech in MyTelSmart

ResolvedDegraded performance26 hours 7 minutes

Affected

Internet

Operational from 10:10 AM to 12:17 PM

  • ResolvedUTC

    We are pleased to inform you that the issue affecting the text-to-speech feature in the MyTelSmart callflow builder—specifically with the female voice “Dena” for longer texts has now been resolved.

    You may now safely resume using the “Dena” voice without experiencing interruptions or degraded performance.

    Thank you for your patience and understanding while we worked on the fix.

    Best regards,
    The MyTelSmart Team

  • IdentifiedUTC

  • InvestigatingUTC

    We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the female voice “Dena” for longer texts.

    To ensure optimal performance and avoid interruptions, we recommend using the male voice “Arnaud” as a temporary alternative until the issue is resolved.

    We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.

    Best regards,
    The MyTelSmart Team