TelSmart - Text to Speech in MyTelSmart – Incident details

All systems operational

Text to Speech in MyTelSmart

Resolved
Degraded performance
Started 4 months agoLasted 1 day

Affected

Internet

Operational from 10:10 AM to 12:17 PM

Telephony

Operational from 10:10 AM to 12:17 PM

Outbound calls

Operational from 10:10 AM to 12:17 PM

Busy Lamp Fields

Operational from 10:10 AM to 12:17 PM

Inbound calls

Operational from 10:10 AM to 12:17 PM

Platform

Degraded performance from 10:10 AM to 7:12 PM, Operational from 10:10 AM to 7:12 PM, Degraded performance from 7:12 PM to 12:17 PM, Operational from 7:12 PM to 12:17 PM

Updates
  • Resolved
    Resolved

    We are pleased to inform you that the issue affecting the text-to-speech feature in the MyTelSmart callflow builder—specifically with the female voice “Dena” for longer texts has now been resolved.

    You may now safely resume using the “Dena” voice without experiencing interruptions or degraded performance.

    Thank you for your patience and understanding while we worked on the fix.

    Best regards,
    The MyTelSmart Team

  • Identified
    Identified

  • Investigating
    Investigating

    We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the female voice “Dena” for longer texts.

    To ensure optimal performance and avoid interruptions, we recommend using the male voice “Arnaud” as a temporary alternative until the issue is resolved.

    We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.

    Best regards,
    The MyTelSmart Team