TelSmart - Ringbacktone on mobile calls – Incident details

All systems operational

Ringbacktone on mobile calls

Resolved
Degraded performance
Started about 2 months agoLasted 7 days

Affected

Internet

Operational from 10:00 AM to 7:58 AM

Telephony

Operational from 10:00 AM to 7:58 AM

Outbound calls

Operational from 10:00 AM to 7:58 AM

Busy Lamp Fields

Operational from 10:00 AM to 7:58 AM

Inbound calls

Operational from 10:00 AM to 7:58 AM

Platform

Operational from 10:00 AM to 7:58 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.
    If you encounter an other issue please contact TelSmart Suppprt.
    phone & whatsapp: 02 888 33 01 or support@telsmart.eu

  • Monitoring
    Monitoring

    Dear Customer,
    tonight we will perform an update to our system to resolve the ringback tone issue.

  • Identified
    Identified

    We’re aware of an issue with the ringback tone on mobile calls. Our engineers are actively working on resolving this as quickly as possible. Calls are still going through, but the tone you normally hear before the other party picks up may not play correctly.

    We’ll provide an update as soon as this is fully resolved. Thank you for your patience and understanding.