TelSmart - Internet – Incident details

All systems operational

Internet

Resolved
Major outage
Started 3 months agoLasted about 2 hours

Affected

Internet

Degraded performance from 6:31 AM to 8:55 AM

Telephony

Operational from 6:31 AM to 8:55 AM

Outbound calls

Operational from 6:31 AM to 8:55 AM

Busy Lamp Fields

Operational from 6:31 AM to 8:55 AM

Inbound calls

Operational from 6:31 AM to 8:55 AM

Platform

Operational from 6:31 AM to 8:55 AM

Updates
  • Resolved
    UTC
    Resolved

    Our partner informed that the issue is resolved.

  • Monitoring
    UTC
    Monitoring

    Update from our partner:

    "The engineer is on-site and preparing to swap the faulty card. We’ll update you as soon as we have more information."

  • Identified
    UTC
    Identified

    Our partner EDPNET has an issue on their network. Therefore, the regions West and East Flanders are currently experiencing service degradation / connectivity issues / increased latency.