TelSmart - Call Forwarding Issue – Incident details

All systems operational

Call Forwarding Issue

Resolved
Partial outage
Started 17 days agoLasted 1 hour 17 minutes

Affected

Internet

Operational from 6:25 AM to 7:42 AM

Telephony

Partial outage from 6:25 AM to 7:42 AM, Operational from 6:25 AM to 7:42 AM

Outbound calls

Operational from 6:25 AM to 7:42 AM

Busy Lamp Fields

Operational from 6:25 AM to 7:42 AM

Inbound calls

Partial outage from 6:25 AM to 7:42 AM

Platform

Operational from 6:25 AM to 7:42 AM

Updates
  • Resolved
    UTC
    Resolved

    Starting around 08:25 AM, call forwarding was not functioning correctly for a number of customers on our system. The issue was traced to a faulty machine within our infrastructure. Once identified, the affected machine was removed from the system, which resolved the issue and restored normal call forwarding functionality.

  • Identified
    UTC
    Identified