TelSmart - Intermittent mobile call drops after 15 minutes – Incident details

All systems operational

Intermittent mobile call drops after 15 minutes

Resolved
Partial outage
Started 7 days agoLasted 134 hours 35 minutes

Affected

Mobile Telephony

Partial outage from 4:50 PM to 7:26 AM

Calls

Partial outage from 4:50 PM to 7:26 AM

Updates
  • Resolved
    UTC
    Resolved

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We are aware of an issue affecting some mobile users where calls may disconnect after approximately 15 minutes. This issue is not affecting all users.

    The root cause has been identified at our mobile carrier level. We are actively working with our carrier partner to resolve this as quickly as possible.

    We will post updates here as we have more information. We apologize for the inconvenience.