TelSmart - Audio calls are interrupted / not possible to make – Détails de l'incident

Tous les systèmes sont opérationnels

Audio calls are interrupted / not possible to make

Résolu3 heures 25 minutes

Concernés

Telephony

Opérationnel depuis 9:31 AM à 12:56 PM

Appels sortants

Opérationnel depuis 9:31 AM à 12:56 PM

Inbound calls

Opérationnel depuis 9:31 AM à 12:56 PM

  • RésoluUTC

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • SurveilléUTC

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • IdentifiéUTC

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • En cours d'investigationUTC

    We are currently investigating this incident. We will provide an update as soon as possible.