TelSmart - Audio calls are interrupted / not possible to make – Détails de l'incident

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Audio calls are interrupted / not possible to make

Résolu
Opérationnel
Signalé le il y a presque 3 ansA duré environ 3 heures

Concernés

Telephony

Opérationnel depuis 9:31 AM à 12:56 PM

Appels sortants

Opérationnel depuis 9:31 AM à 12:56 PM

Inbound calls

Opérationnel depuis 9:31 AM à 12:56 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • Surveillé
    UTC
    Surveillé

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • Identifié
    UTC
    Identifié

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • Détecté
    UTC
    Détecté

    We are currently investigating this incident. We will provide an update as soon as possible.