TelSmart - Notice history

We are currently experiencing an issue with blind transfers (also known as cold transfers). When using a blind transfer, the call is sent directly to the destination without any prior consultation — the person transferring hangs up immediately. This method is currently not working as expected and may result in dropped or failed transfers.

Workaround: Please use an attended transfer (also known as a warm transfer) instead. With an attended transfer, you first speak to the person you’re transferring the call to before completing the transfer. This ensures the receiving party is available and ready to take the call.

Our team is investigating the root cause and we will provide an update as soon as the issue is resolved.

We are currently investigating this incident where there is up to 10 seconds delay on audio

We are aware of an issue affecting some mobile users where calls may disconnect after approximately 15 minutes. This issue is not affecting all users.

The root cause has been identified at our mobile carrier level. We are actively working with our carrier partner to resolve this as quickly as possible.

We will post updates here as we have more information. We apologize for the inconvenience.