TelSmart - Notice history

We are currently addressing an incident that has impacted our server operations, leading to interruptions in call functionality across our network. Our team is actively investigating the root cause to swiftly restore service to its full capacity.

Please note, our support line is temporarily unavailable due to this incident. We are committed to resolving this issue promptly and will provide updates as soon as more information becomes available.

We understand the importance of uninterrupted service and are working diligently to minimize the impact on our users. Thank you for your patience and understanding during this time.

Due to a peak in network traffic our service is temporarily disrupted. Extra servers are added to mitigate the load.
We expect calls to go through shortly. BLF status might be impacted, we are monitoring closely.

We are currently facing a critical incident on our mobile network impacting Flexy SIM card services (calling, sms, data). We are actively working with BASE/Telenet to resolve the issue. Fixed phone and VoIP calls remain unaffected.

Thank you for your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

We are currently investigating this incident.