TelSmart - Audio calls are interrupted / not possible to make – Incidentdetails

Alle systemen operationeel

Audio calls are interrupted / not possible to make

Opgelost
Operationeel
Begon op bijna 3 jaar geledenDuurde ongeveer 3 uur

Getroffen

Telephony

Operationeel van 9:31 AM naar 12:56 PM

Uitgaande gesprekken

Operationeel van 9:31 AM naar 12:56 PM

Inbound calls

Operationeel van 9:31 AM naar 12:56 PM

Updates
  • Opgelost
    UTC
    Opgelost

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • Onderzoeken
    UTC
    Onderzoeken

    We are currently investigating this incident. We will provide an update as soon as possible.