TelSmart - Audio calls are interrupted / not possible to make – Incidentdetails

Alle systemen operationeel

Audio calls are interrupted / not possible to make

Opgelost3 uur 25 minuten

Getroffen

Telephony

Operationeel van 9:31 AM naar 12:56 PM

Uitgaande gesprekken

Operationeel van 9:31 AM naar 12:56 PM

Inbound calls

Operationeel van 9:31 AM naar 12:56 PM

  • OpgelostUTC

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • GeïdentificeerdUTC

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • OnderzoekenUTC

    We are currently investigating this incident. We will provide an update as soon as possible.