Problems with audio (one-way)

Opgelost

Operationeel

Begon op bijna 3 jaar geleden11 oktober 2023Duurde 2 dagen11 oktober 202308:3913 oktober 202308:39UTC

Getroffen

Internet

Telephony

Uitgaande gesprekken

Inbound calls

Platform

MyTelSmart

Updates

Opgelost
13 oktober 2023 om 08:39UTC
Opgelost
13 oktober 2023 om 08:39UTC
This incident has been resolved.
Update
12 oktober 2023 om 11:47UTC
Update
12 oktober 2023 om 11:47UTC
Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.
Monitoring
11 oktober 2023 om 09:18UTC
Monitoring
11 oktober 2023 om 09:18UTC
We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.
Onderzoeken
11 oktober 2023 om 08:39UTC
Onderzoeken
11 oktober 2023 om 08:39UTC
We are currently investigating this incident.

TelSmart - Problems with audio (one-way) – Incidentdetails