TelSmart - Problems with audio (one-way) – Incidentdetails

Alle systemen operationeel

Problems with audio (one-way)

Opgelost
Operationeel
Begon op ongeveer 2 jaar geledenDuurde 2 dagen

Getroffen

Internet

Operationeel van 8:39 AM naar 8:39 AM

Telephony

Operationeel van 8:39 AM naar 8:39 AM

Uitgaande gesprekken

Operationeel van 8:39 AM naar 8:39 AM

Inbound calls

Operationeel van 8:39 AM naar 8:39 AM

Platform

Operationeel van 8:39 AM naar 8:39 AM

MyTelSmart

Operationeel van 8:39 AM naar 8:39 AM

Updates
  • Opgelost
    Opgelost

    This incident has been resolved.

  • Update
    Update

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • Onderzoeken
    Onderzoeken

    We are currently investigating this incident.