TelSmart - Text to Speech in MyTelSmart – Incidentdetails

Alle systemen operationeel

Text to Speech in MyTelSmart

Opgelost
Verminderde prestaties
Begon op ongeveer 1 jaar geledenDuurde 1 dag

Getroffen

Internet

Operationeel van 10:10 AM naar 12:17 PM

Telephony

Operationeel van 10:10 AM naar 12:17 PM

Uitgaande gesprekken

Operationeel van 10:10 AM naar 12:17 PM

Drukke lampenvelden

Operationeel van 10:10 AM naar 12:17 PM

Inbound calls

Operationeel van 10:10 AM naar 12:17 PM

Platform

Verminderde prestaties van 10:10 AM naar 7:12 PM, Operationeel van 10:10 AM naar 7:12 PM, Verminderde prestaties van 7:12 PM naar 12:17 PM, Operationeel van 7:12 PM naar 12:17 PM

Updates
  • Opgelost
    UTC
    Opgelost

    We are pleased to inform you that the issue affecting the text-to-speech feature in the MyTelSmart callflow builder—specifically with the female voice “Dena” for longer texts has now been resolved.

    You may now safely resume using the “Dena” voice without experiencing interruptions or degraded performance.

    Thank you for your patience and understanding while we worked on the fix.

    Best regards,
    The MyTelSmart Team

  • Geïdentificeerd
    UTC
    Geïdentificeerd

  • Onderzoeken
    UTC
    Onderzoeken

    We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the female voice “Dena” for longer texts.

    To ensure optimal performance and avoid interruptions, we recommend using the male voice “Arnaud” as a temporary alternative until the issue is resolved.

    We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.

    Best regards,
    The MyTelSmart Team