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Inbound calls - Operationeel

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Uitgaande gesprekken - Operationeel

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Drukke lampenvelden - Operationeel

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Configuration - Operationeel

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MyTelSmart - Operationeel

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API - Operationeel

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Calls - Operationeel

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Data - Operationeel

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Berichtgeschiedenis

nov. 2023

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okt. 2023

Problems with audio (one-way)
  • Opgelost
    Opgelost

    This incident has been resolved.

  • Update
    Update

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • Onderzoeken
    Onderzoeken

    We are currently investigating this incident.

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.
  • Opgelost
    Opgelost

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • Monitoring
    Monitoring

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • Onderzoeken
    Onderzoeken

    Issues are reappearing. Our teams are investigating.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Geïdentificeerd
    Geïdentificeerd

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • Onderzoeken
    Onderzoeken

    We are currently investigating this incident.

sep. 2023

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