TelSmart - Phonecalls not possible on the entire infrastructure – Incident details

All systems operational

Phonecalls not possible on the entire infrastructure

Resolved
Major outage
Started over 3 years agoLasted about 5 hours

Affected

Telephony

Major outage from 8:12 AM to 1:36 PM

Outbound calls

Major outage from 8:12 AM to 1:36 PM

Inbound calls

Major outage from 8:12 AM to 1:36 PM

Updates
  • Resolved
    UTC
    Resolved

    Issue seems to be resolved and all calls are finding their way again.

  • Monitoring
    UTC
    Monitoring

    We have routed all our traffic over another trunk and calls seem to be working now.

  • Identified
    UTC
    Identified

    There seems to be a major issue with our carrier making incoming and outgoing phonecalls impossible.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.