TelSmart - Problems with audio (one-way) – Incident details

All systems operational

Problems with audio (one-way)

Resolved
Operational
Started almost 3 years agoLasted 2 days

Affected

Internet

Operational from 8:39 AM to 8:39 AM

Telephony

Operational from 8:39 AM to 8:39 AM

Outbound calls

Operational from 8:39 AM to 8:39 AM

Inbound calls

Operational from 8:39 AM to 8:39 AM

Platform

Operational from 8:39 AM to 8:39 AM

MyTelSmart

Operational from 8:39 AM to 8:39 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.