TelSmart - Issue with Incoming and Outgoing Calls – Incident details

All systems operational

Issue with Incoming and Outgoing Calls

Resolved
Partial outage 30 %
Started 8 months agoLasted about 7 hours

Affected

Internet

Operational from 8:18 AM to 2:56 PM

Telephony

Partial outage from 8:18 AM to 8:23 AM, Operational from 8:18 AM to 8:44 AM, Degraded performance from 8:44 AM to 9:36 AM, Operational from 8:44 AM to 2:56 PM

Outbound calls

Partial outage from 8:18 AM to 8:23 AM, Operational from 8:23 AM to 2:56 PM

Busy Lamp Fields

Operational from 8:18 AM to 2:56 PM

Inbound calls

Partial outage from 8:18 AM to 8:23 AM, Operational from 8:23 AM to 8:44 AM, Degraded performance from 8:44 AM to 9:36 AM, Operational from 9:36 AM to 2:56 PM

Platform

Partial outage from 8:18 AM to 8:23 AM, Operational from 8:18 AM to 2:56 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Some incoming calls still appear to be experiencing issues; we're currently investigating.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.