TelSmart - Notice history

Busy Lamp Fields under maintenance

Internet - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Mar 2025
100% - uptime

Inbound calls - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Outbound calls - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 98.81%

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Jan 2025
Feb 2025
Mar 2025

Busy Lamp Fields - Under maintenance

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

Configuration - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

MyTelSmart - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

API - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

Calls - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
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Mar 2025

Data - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

Busy lamp fields - Temporary functionality disruption
  • Identified
    Identified

    We are currently experiencing a temporary disruption in the BLF (Busy Lamp Field) functionality within our VoIP solution. This means it’s currently not possible to see whether colleagues are on a call or available (for example, via status lights on desk phones or in our Flexy Desktop and Flexy Mobile).

    The issue is due to a required update to a system managed by an external partner.

    Important: All other features are working as expected and remain unaffected. Our users can call internally or externally. You can still transfer calls to colleagues without any issues — only the visual availability/status indicators are impacted.

    We are working closely with our partner to resolve this as soon as possible and will keep you updated.

    Thank you for your understanding & patience.

Outgoing calls
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    Outgoing calls are fully functional, next hours the BLF status will be back to normal

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Disturbance in incoming calls
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Dear Customers,

    We are pleased to inform you that the issue has been resolved. Our team is actively monitoring the situation to ensure everything remains stable.

    Thank you for your patience and understanding.

    Best regards,

    TelSmart

  • Identified
    Identified

    We are currently working with our partners at Colt to resolve ongoing issues related to incoming calls. Our teams are actively engaged to restore full functionality as soon as possible.

Disruption Calls
  • Resolved
    Resolved

    We’re happy to inform you that the latest version of Flexy Desktop (v1.6.2) is now officially available in both the Apple App Store (macOS) and for Windows users.

    After updating, users will regain full calling functionality via Flexy Desktop. Please note that status lights remain temporarily unavailable, but all other features should work as expected.

    We appreciate your patience during the recent disruption and remain at your service for any further questions or support needs.

  • Update
    Update

    Flexy Desktop version 1.6.2 is now available in the Apple App Store for Mac users. For Windows users, the update is still pending and is expected to be available shortly.

    After updating to version 1.6.2, users will regain full calling functionality via Flexy Desktop. Please note that status lights remain temporarily unavailable.

  • Update
    Update

    A new version of the Flexy Desktop app is currently under review in the app stores. For Windows users, the updated app is expected to be available by the end of today. For Mac users, the update will follow on Monday.

    Once the app is updated, users will regain calling functionality. However, status lights will remain non-functional for now.

  • Monitoring
    Monitoring

    We have been experiencing a disruption in our telephony systems earlier today.

    At this time, all services have been restored, with the exception of Flexy Desktop.

    • Calling via landline, mobile, and Flexy Mobile is now fully operational.

    • Busy Lamp Fields will recover automatically within 1 hour.

    • Flexy Desktop is offline , a new version of the application will be made available in the app stores shortly.

    We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Please rest assured that our team is working hard to fully resolve the issue as soon as possible.

    If you have any questions or require further assistance, feel free to reach out to our support team.

  • Update
    Update

    Dear customer,

    We would like to inform you that the issues with incoming calls should now be resolved. However, Flexy Desktop is currently disabled, and we are still investigating this matter further.

    Thank you for your understanding and patience.

    Best regards,

    TelSmart support

  • Identified
    Identified

    We would like to inform you that there are currently disruptions with calls. We are working hard to resolve the issue and will keep you updated on the progress.

Temporary Disruption in Outgoing Calls
  • Resolved
    Resolved
    This incident has been resolved.

Feb 2025

No notices reported this month

Jan 2025

No notices reported this month

Jan 2025 to Mar 2025

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