TelSmart - Notice history

We are currently investigating this incident where there is up to 10 seconds delay on audio

Due to an issue at one of our partners, calls were experiencing increased connection times of up to 20 seconds. We identified the problem and resolved it by rerouting our telephony traffic through an alternative partner. Service has been fully restored.

We are aware of an issue affecting some mobile users where calls may disconnect after approximately 15 minutes. This issue is not affecting all users.

The root cause has been identified at our mobile carrier level. We are actively working with our carrier partner to resolve this as quickly as possible.

We will post updates here as we have more information. We apologize for the inconvenience.