TelSmart - Notice history

All systems operational

Internet - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
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100.0% uptime

Inbound calls - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
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Outbound calls - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
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Busy Lamp Fields - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
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Aug 2023
100.0% uptime

Configuration - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
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MyTelSmart - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

API - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023
100.0% uptime

Calls - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Data - Operational

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Notice history

View current status

Aug 2023

Audio calls are interrupted / not possible to make
Resolved3 hours 25 minutes
  • ResolvedUTC

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • IdentifiedUTC

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • InvestigatingUTC

    We are currently investigating this incident. We will provide an update as soon as possible.

AUG23
TelSmart - Service Upgrade
CompletedMaintenance3 hours 30 minutes
  • Completed23 August 2023 at 23:30UTC

    Onderhoud is succesvol afgerond

  • In progress23 August 2023 at 20:00UTC

    Er wordt nu onderhoud gepleegd

  • Planned23 August 2023 at 20:00UTC

    Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Proximus is having issues. Calls towards Proximus can be impacted.
ResolvedDegraded performance1 hour 58 minutes
  • ResolvedUTC

    This incident has been resolved. All calls to Proximus work again as it should.

  • InvestigatingUTC

    We are currently investigating this incident and monitoring closely the issue.

Jul 2023

Incoming / Outgoing Calls
ResolvedDegraded performance55 minutes
  • ResolvedUTC

    The incident has been resolved. If you encounter still issues with in/outgoing calls, just contact our Support services. Have a nice day…

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We have located the issue and are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Last night we had update for several improvements on call quality. This morning at 8.27h we noticed some unexpected issues through which incoming and outgoing calls can be disturbed. Our team is working to resolve the issues with a minimum delay.

JUL10
Update Telephone servers on AWS
CompletedMaintenance48 minutes
  • Completed10 July 2023 at 17:48UTC

    Maintenance has completed successfully.

  • In progress10 July 2023 at 17:00UTC

    Er wordt nu onderhoud gepleegd

  • Planned10 July 2023 at 17:00UTC

    We are deploying new servers on AWS to optimize our services.
    No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time though.

    Kind regards,
    TelSmart Team

Jun 2023

No notices reported this month

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