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Historique des incidents

sept. 2025

Aucun incident signalé ce mois-ci

août 2025

Ringbacktone on mobile calls
  • Résolu
    Résolu

    This incident has been resolved.
    If you encounter an other issue please contact TelSmart Suppprt.
    phone & whatsapp: 02 888 33 01 or support@telsmart.eu

  • Surveillé
    Surveillé

    Dear Customer,
    tonight we will perform an update to our system to resolve the ringback tone issue.

  • Identifié
    Identifié

    We’re aware of an issue with the ringback tone on mobile calls. Our engineers are actively working on resolving this as quickly as possible. Calls are still going through, but the tone you normally hear before the other party picks up may not play correctly.

    We’ll provide an update as soon as this is fully resolved. Thank you for your patience and understanding.

Outbound calls
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    Outbound calls are fully functional again.

  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.

juil. 2025

Text to Speech in MyTelSmart
  • Résolu
    Résolu

    We are pleased to inform you that the issue affecting the text-to-speech feature in the MyTelSmart callflow builder—specifically with the female voice “Dena” for longer texts has now been resolved.

    You may now safely resume using the “Dena” voice without experiencing interruptions or degraded performance.

    Thank you for your patience and understanding while we worked on the fix.

    Best regards,
    The MyTelSmart Team

  • Identifié
    Identifié

  • Détecté
    Détecté

    We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the female voice “Dena” for longer texts.

    To ensure optimal performance and avoid interruptions, we recommend using the male voice “Arnaud” as a temporary alternative until the issue is resolved.

    We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.

    Best regards,
    The MyTelSmart Team

juil. 2025 à sept. 2025

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