TelSmart - Notice history

All systems operational

Internet - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023
100% - uptime

Inbound calls - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Outbound calls - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Busy Lamp Fields - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023
100% - uptime

Configuration - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

MyTelSmart - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

API - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023
100% - uptime

Calls - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Data - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

Problems with audio (one-way)
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.
  • Resolved
    UTC
    Resolved

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • Monitoring
    UTC
    Monitoring

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • Investigating
    UTC
    Investigating

    Issues are reappearing. Our teams are investigating.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Sep 2023

No notices reported this month

Aug 2023

Audio calls are interrupted / not possible to make
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • Identified
    UTC
    Identified

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. We will provide an update as soon as possible.

TelSmart - Service Upgrade
  • Completed
    23 August 2023 at 23:30UTC
    Completed
    23 August 2023 at 23:30UTC

    Onderhoud is succesvol afgerond

  • In progress
    23 August 2023 at 20:00UTC
    In progress
    23 August 2023 at 20:00UTC

    Er wordt nu onderhoud gepleegd

  • Planned
    23 August 2023 at 20:00UTC
    Planned
    23 August 2023 at 20:00UTC

    Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Proximus is having issues. Calls towards Proximus can be impacted.
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All calls to Proximus work again as it should.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident and monitoring closely the issue.

Aug 2023 to Oct 2023

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