TelSmart - Clients are experiencing issues with calling, audio interrupted, Calls being terminated. – Incidentdetails

Alle systemen operationeel

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.

Opgelost
Operationeel
Begon op meer dan 1 jaar geledenDuurde 1 dag

Getroffen

Telephony

Operationeel van 7:53 AM naar 12:59 PM

Uitgaande gesprekken

Operationeel van 7:53 AM naar 12:59 PM

Inbound calls

Operationeel van 7:53 AM naar 12:59 PM

Updates
  • Opgelost
    Opgelost

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • Monitoring
    Monitoring

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • Onderzoeken
    Onderzoeken

    Issues are reappearing. Our teams are investigating.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Geïdentificeerd
    Geïdentificeerd

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • Onderzoeken
    Onderzoeken

    We are currently investigating this incident.