TelSmart - Clients are experiencing issues with calling, audio interrupted, Calls being terminated. – Incident details

All systems operational

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.

Resolved
Operational
Started over 1 year agoLasted 1 day

Affected

Telephony

Operational from 7:53 AM to 12:59 PM

Outbound calls

Operational from 7:53 AM to 12:59 PM

Inbound calls

Operational from 7:53 AM to 12:59 PM

Updates
  • Resolved
    Resolved

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • Monitoring
    Monitoring

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • Investigating
    Investigating

    Issues are reappearing. Our teams are investigating.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • Investigating
    Investigating

    We are currently investigating this incident.