TelSmart - Notice history

All systems operational

Internet - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024
100% - uptime

Inbound calls - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 99.73%

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Dec 2023
Jan 2024
Feb 2024

Outbound calls - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 99.73%

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Dec 2023
Jan 2024
Feb 2024
100% - uptime

Configuration - Degraded performance

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

MyTelSmart - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

API - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024
100% - uptime

Calls - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Data - Operational

100% - uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Notice history

Feb 2024

Incoming / Outgoing Calls
  • Resolved
    Resolved

    This incident has been resolved. Capacity has been increased. Calls are restored over the full line and BLFs are working more efficiently.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Due to a peak in network traffic our service is temporarily disrupted. Extra servers are added to mitigate the load.
    We expect calls to go through shortly. BLF status might be impacted, we are monitoring closely.

Interruptions on mobile network in Belgium
  • Resolved
    Resolved

    Flexy SIM services are restored.

  • Monitoring
    Monitoring

    Flexy SIM services are restored.

    The issue remains under close monitoring and investigation.

  • Investigating
    Investigating

    We are currently facing a critical incident on our mobile network impacting Flexy SIM card services (calling, sms, data). We are actively working with BASE/Telenet to resolve the issue. Fixed phone and VoIP calls remain unaffected.

    Thank you for your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Jan 2024

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We have added additional resources to better support the increased activity on our platform.

  • Investigating
    Investigating

    We are currently investigating this incident.

Dec 2023

No notices reported this month

Dec 2023 to Feb 2024

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