TelSmart - Notice history

All systems operational

Internet - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023
100% - uptime

Inbound calls - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Outbound calls - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023
100% - uptime

Configuration - Degraded performance

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

MyTelSmart - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

API - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023
100% - uptime

Calls - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Data - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Notice history

Nov 2023

No notices reported this month

Oct 2023

Problems with audio (one-way)
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • Investigating
    Investigating

    We are currently investigating this incident.

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.
  • Resolved
    Resolved

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • Monitoring
    Monitoring

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • Investigating
    Investigating

    Issues are reappearing. Our teams are investigating.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • Investigating
    Investigating

    We are currently investigating this incident.

Sep 2023

No notices reported this month

Sep 2023 to Nov 2023

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