Alle systemen operationeel

Internet
100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime
Telephony
100.0% uptime

Inbound calls

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime

Outbound calls

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime
Platform
100.0% uptime

Configuration

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime

MyTelSmart

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime

API

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime

Mobile Telephony

100.0% uptime

Calls

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime

Data

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%
jun. 2023100.0% uptime
jul. 2023100.0% uptime
aug. 2023100.0% uptime

Berichtgeschiedenis

aug. 2023

Audio calls are interrupted / not possible to make
  • Opgelost
    Opgelost

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • Geïdentificeerd
    Geïdentificeerd

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • Onderzoeken
    Onderzoeken

    We are currently investigating this incident. We will provide an update as soon as possible.

TelSmart - Service Upgrade
  • Voltooid
    23 augustus 2023 om 23:30
    Voltooid
    23 augustus 2023 om 23:30

    Onderhoud is succesvol afgerond

  • Bezig
    23 augustus 2023 om 20:00
    Bezig
    23 augustus 2023 om 20:00

    Er wordt nu onderhoud gepleegd

  • Nog niet begonnen
    23 augustus 2023 om 20:00
    Nog niet begonnen
    23 augustus 2023 om 20:00

    Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Proximus is having issues. Calls towards Proximus can be impacted.
  • Opgelost
    Opgelost

    This incident has been resolved. All calls to Proximus work again as it should.

  • Onderzoeken
    Onderzoeken

    We are currently investigating this incident and monitoring closely the issue.

jul. 2023

Incoming / Outgoing Calls
  • Opgelost
    Opgelost

    The incident has been resolved. If you encounter still issues with in/outgoing calls, just contact our Support services. Have a nice day…

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Geïdentificeerd
    Geïdentificeerd

    We have located the issue and are continuing to work on a fix for this incident.

  • Onderzoeken
    Onderzoeken

    Last night we had update for several improvements on call quality. This morning at 8.27h we noticed some unexpected issues through which incoming and outgoing calls can be disturbed. Our team is working to resolve the issues with a minimum delay.

Update Telephone servers on AWS
  • Voltooid
    10 juli 2023 om 17:48
    Voltooid
    10 juli 2023 om 17:48

    Maintenance has completed successfully.

  • Bezig
    10 juli 2023 om 17:00
    Bezig
    10 juli 2023 om 17:00

    Er wordt nu onderhoud gepleegd

  • Nog niet begonnen
    10 juli 2023 om 17:00
    Nog niet begonnen
    10 juli 2023 om 17:00

    We are deploying new servers on AWS to optimize our services.
    No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time though.

    Kind regards,
    TelSmart Team

jun. 2023

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