TelSmart - Meldingsgeschiedenis

Alle systemen operationeel

Internet - Operationeel

100.0% uptime
jun. 2023 · 100.0%jul. · 100.0%aug. · 100.0%

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100.0% uptime

Inbound calls - Operationeel

100.0% uptime
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Uitgaande gesprekken - Operationeel

100.0% uptime
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Drukke lampenvelden - Operationeel

100.0% uptime
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100.0% uptime

Configuration - Operationeel

100.0% uptime
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MyTelSmart - Operationeel

100.0% uptime
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API - Operationeel

100.0% uptime
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Calls - Operationeel

100.0% uptime
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Data - Operationeel

100.0% uptime
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Meldingsgeschiedenis

Huidige status bekijken

aug. 2023

Audio calls are interrupted / not possible to make
Opgelost3 uur 25 minuten
  • OpgelostUTC

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • GeïdentificeerdUTC

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • OnderzoekenUTC

    We are currently investigating this incident. We will provide an update as soon as possible.

AUG23
TelSmart - Service Upgrade
VoltooidOnderhoud3 uur 30 minuten
  • Voltooid23 augustus 2023 om 23:30UTC

    Onderhoud is succesvol afgerond

  • Bezig23 augustus 2023 om 20:00UTC

    Er wordt nu onderhoud gepleegd

  • Gepland23 augustus 2023 om 20:00UTC

    Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Proximus is having issues. Calls towards Proximus can be impacted.
OpgelostVerminderde prestaties1 uur 58 minuten
  • OpgelostUTC

    This incident has been resolved. All calls to Proximus work again as it should.

  • OnderzoekenUTC

    We are currently investigating this incident and monitoring closely the issue.

jul. 2023

Incoming / Outgoing Calls
OpgelostVerminderde prestaties55 minuten
  • OpgelostUTC

    The incident has been resolved. If you encounter still issues with in/outgoing calls, just contact our Support services. Have a nice day…

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • GeïdentificeerdUTC

    We have located the issue and are continuing to work on a fix for this incident.

  • OnderzoekenUTC

    Last night we had update for several improvements on call quality. This morning at 8.27h we noticed some unexpected issues through which incoming and outgoing calls can be disturbed. Our team is working to resolve the issues with a minimum delay.

JUL10
Update Telephone servers on AWS
VoltooidOnderhoud48 minuten
  • Voltooid10 juli 2023 om 17:48UTC

    Maintenance has completed successfully.

  • Bezig10 juli 2023 om 17:00UTC

    Er wordt nu onderhoud gepleegd

  • Gepland10 juli 2023 om 17:00UTC

    We are deploying new servers on AWS to optimize our services.
    No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time though.

    Kind regards,
    TelSmart Team

jun. 2023

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