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Uitgaande gesprekken - Operationeel

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Drukke lampenvelden - Operationeel

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MyTelSmart - Operationeel

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API - Operationeel

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Calls - Operationeel

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Data - Operationeel

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okt. 2023

Problems with audio (one-way)
Opgelost47 uur 59 minuten
  • OpgelostUTC

    This incident has been resolved.

  • UpdateUTC

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • MonitoringUTC

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • OnderzoekenUTC

    We are currently investigating this incident.

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.
Opgelost29 uur 6 minuten
  • OpgelostUTC

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • MonitoringUTC

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • OnderzoekenUTC

    Issues are reappearing. Our teams are investigating.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • GeïdentificeerdUTC

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • OnderzoekenUTC

    We are currently investigating this incident.

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