Notice history

Jun 2023

Jul 2023

Aug 2023

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Jun 2023

Jul 2023

Aug 2023

Resolved
24 August 2023 at 12:56
Resolved
24 August 2023 at 12:56
This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.
Monitoring
24 August 2023 at 10:16
Monitoring
24 August 2023 at 10:16
We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.
Identified
24 August 2023 at 09:52
Identified
24 August 2023 at 09:52
We have identified the issue and have implemented a fix. Calls should be back to normal.
Investigating
24 August 2023 at 09:31
Investigating
24 August 2023 at 09:31
We are currently investigating this incident. We will provide an update as soon as possible.

Completed
23 August 2023 at 23:30
Completed
23 August 2023 at 23:30
Onderhoud is succesvol afgerond
In progress
23 August 2023 at 20:00
In progress
23 August 2023 at 20:00
Er wordt nu onderhoud gepleegd
Planned
23 August 2023 at 20:00
Planned
23 August 2023 at 20:00
Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Resolved
7 August 2023 at 11:56
Resolved
7 August 2023 at 11:56
This incident has been resolved. All calls to Proximus work again as it should.
Investigating
7 August 2023 at 09:57
Investigating
7 August 2023 at 09:57
We are currently investigating this incident and monitoring closely the issue.

Resolved
28 July 2023 at 07:49
Resolved
28 July 2023 at 07:49
The incident has been resolved. If you encounter still issues with in/outgoing calls, just contact our Support services. Have a nice day…
Monitoring
28 July 2023 at 07:25
Monitoring
28 July 2023 at 07:25
We implemented a fix and are currently monitoring the result.
Identified
28 July 2023 at 07:04
Identified
28 July 2023 at 07:04
We have located the issue and are continuing to work on a fix for this incident.
Investigating
28 July 2023 at 06:54
Investigating
28 July 2023 at 06:54
Last night we had update for several improvements on call quality. This morning at 8.27h we noticed some unexpected issues through which incoming and outgoing calls can be disturbed. Our team is working to resolve the issues with a minimum delay.

Completed
10 July 2023 at 17:48
Completed
10 July 2023 at 17:48
Maintenance has completed successfully.
In progress
10 July 2023 at 17:00
In progress
10 July 2023 at 17:00
Er wordt nu onderhoud gepleegd
Planned
10 July 2023 at 17:00
Planned
10 July 2023 at 17:00
We are deploying new servers on AWS to optimize our services.
No downtime is foreseen and we will test everything thoroughly once deployed.

It could happen that ongoing calls get disconnected during this time though.

Kind regards,
TelSmart Team

No notices reported this month

Jun 2023 to Aug 2023

TelSmart - Notice history