TelSmart - Notice history

All systems operational

Internet - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023
100% - uptime

Inbound calls - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
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Outbound calls - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Busy Lamp Fields - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023
100% - uptime

Configuration - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

MyTelSmart - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

API - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023
100% - uptime

Calls - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Data - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

No notices reported this month

Aug 2023

Audio calls are interrupted / not possible to make
  • Resolved
    Resolved

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • Identified
    Identified

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • Investigating
    Investigating

    We are currently investigating this incident. We will provide an update as soon as possible.

TelSmart - Service Upgrade
  • Completed
    23 August 2023 at 23:30
    Completed
    23 August 2023 at 23:30

    Onderhoud is succesvol afgerond

  • In progress
    23 August 2023 at 20:00
    In progress
    23 August 2023 at 20:00

    Er wordt nu onderhoud gepleegd

  • Planned
    23 August 2023 at 20:00
    Planned
    23 August 2023 at 20:00

    Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Proximus is having issues. Calls towards Proximus can be impacted.
  • Resolved
    Resolved

    This incident has been resolved. All calls to Proximus work again as it should.

  • Investigating
    Investigating

    We are currently investigating this incident and monitoring closely the issue.

Jul 2023

Incoming / Outgoing Calls
  • Resolved
    Resolved

    The incident has been resolved. If you encounter still issues with in/outgoing calls, just contact our Support services. Have a nice day…

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have located the issue and are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Last night we had update for several improvements on call quality. This morning at 8.27h we noticed some unexpected issues through which incoming and outgoing calls can be disturbed. Our team is working to resolve the issues with a minimum delay.

Update Telephone servers on AWS
  • Completed
    10 July 2023 at 17:48
    Completed
    10 July 2023 at 17:48

    Maintenance has completed successfully.

  • In progress
    10 July 2023 at 17:00
    In progress
    10 July 2023 at 17:00

    Er wordt nu onderhoud gepleegd

  • Planned
    10 July 2023 at 17:00
    Planned
    10 July 2023 at 17:00

    We are deploying new servers on AWS to optimize our services.
    No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time though.

    Kind regards,
    TelSmart Team

Jul 2023 to Sep 2023

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