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Inbound calls - Operationeel

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Uitgaande gesprekken - Operationeel

100% - uptime
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Drukke lampenvelden - Operationeel

100% - uptime
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Configuration - Operationeel

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MyTelSmart - Operationeel

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API - Operationeel

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Calls - Operationeel

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Data - Operationeel

100% - uptime
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Berichtgeschiedenis

okt. 2023

Problems with audio (one-way)
  • Opgelost
    UTC
    Opgelost

    This incident has been resolved.

  • Update
    UTC
    Update

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • Onderzoeken
    UTC
    Onderzoeken

    We are currently investigating this incident.

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.
  • Opgelost
    UTC
    Opgelost

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • Monitoring
    UTC
    Monitoring

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • Onderzoeken
    UTC
    Onderzoeken

    Issues are reappearing. Our teams are investigating.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • Onderzoeken
    UTC
    Onderzoeken

    We are currently investigating this incident.

sep. 2023

Geen mededelingen deze maand

aug. 2023

Audio calls are interrupted / not possible to make
  • Opgelost
    UTC
    Opgelost

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • Onderzoeken
    UTC
    Onderzoeken

    We are currently investigating this incident. We will provide an update as soon as possible.

TelSmart - Service Upgrade
  • Voltooid
    23 augustus 2023 om 23:30UTC
    Voltooid
    23 augustus 2023 om 23:30UTC

    Onderhoud is succesvol afgerond

  • Bezig
    23 augustus 2023 om 20:00UTC
    Bezig
    23 augustus 2023 om 20:00UTC

    Er wordt nu onderhoud gepleegd

  • Nog niet begonnen
    23 augustus 2023 om 20:00UTC
    Nog niet begonnen
    23 augustus 2023 om 20:00UTC

    Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Proximus is having issues. Calls towards Proximus can be impacted.
  • Opgelost
    UTC
    Opgelost

    This incident has been resolved. All calls to Proximus work again as it should.

  • Onderzoeken
    UTC
    Onderzoeken

    We are currently investigating this incident and monitoring closely the issue.

aug. 2023 naar okt. 2023

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