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Opgelost
24 augustus 2023 om 12:56
Opgelost
24 augustus 2023 om 12:56
This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.
Monitoring
24 augustus 2023 om 10:16
Monitoring
24 augustus 2023 om 10:16
We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.
Geïdentificeerd
24 augustus 2023 om 09:52
Geïdentificeerd
24 augustus 2023 om 09:52
We have identified the issue and have implemented a fix. Calls should be back to normal.
Onderzoeken
24 augustus 2023 om 09:31
Onderzoeken
24 augustus 2023 om 09:31
We are currently investigating this incident. We will provide an update as soon as possible.

Voltooid
23 augustus 2023 om 23:30
Voltooid
23 augustus 2023 om 23:30
Onderhoud is succesvol afgerond
Bezig
23 augustus 2023 om 20:00
Bezig
23 augustus 2023 om 20:00
Er wordt nu onderhoud gepleegd
Nog niet begonnen
23 augustus 2023 om 20:00
Nog niet begonnen
23 augustus 2023 om 20:00
Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Opgelost
7 augustus 2023 om 11:56
Opgelost
7 augustus 2023 om 11:56
This incident has been resolved. All calls to Proximus work again as it should.
Onderzoeken
7 augustus 2023 om 09:57
Onderzoeken
7 augustus 2023 om 09:57
We are currently investigating this incident and monitoring closely the issue.

Opgelost
28 juli 2023 om 07:49
Opgelost
28 juli 2023 om 07:49
The incident has been resolved. If you encounter still issues with in/outgoing calls, just contact our Support services. Have a nice day…
Monitoring
28 juli 2023 om 07:25
Monitoring
28 juli 2023 om 07:25
We implemented a fix and are currently monitoring the result.
Geïdentificeerd
28 juli 2023 om 07:04
Geïdentificeerd
28 juli 2023 om 07:04
We have located the issue and are continuing to work on a fix for this incident.
Onderzoeken
28 juli 2023 om 06:54
Onderzoeken
28 juli 2023 om 06:54
Last night we had update for several improvements on call quality. This morning at 8.27h we noticed some unexpected issues through which incoming and outgoing calls can be disturbed. Our team is working to resolve the issues with a minimum delay.

Voltooid
10 juli 2023 om 17:48
Voltooid
10 juli 2023 om 17:48
Maintenance has completed successfully.
Bezig
10 juli 2023 om 17:00
Bezig
10 juli 2023 om 17:00
Er wordt nu onderhoud gepleegd
Nog niet begonnen
10 juli 2023 om 17:00
Nog niet begonnen
10 juli 2023 om 17:00
We are deploying new servers on AWS to optimize our services.
No downtime is foreseen and we will test everything thoroughly once deployed.

It could happen that ongoing calls get disconnected during this time though.

Kind regards,
TelSmart Team

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